Prompt Customer Service

• Follow the recommended service schedules
• Read the owner's manual to learn about the vehicle's systems and components
• Keep a log of all repairs and service

• Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings
• Changes in acceleration, engine performance, gas mileage, fluid levels
• Worn tires, belts, hoses
• Problems in handling, braking, steering, vibrations
• At all speeds? Only under acceleration? During braking? When shifting?
• When did the problem first start?
• Note when the problem occurs.
• Is it constant or periodic?
• When the vehicle is cold or after the engine has warmed up?

• Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy
• Be prepared to describe the symptoms
• Carry a written list of the symptoms that you can give us

Dos

• Leave a telephone number where you can be called
• Ask as many questions as you need
• Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment

Don'ts

• Rush the technician to make an on-the-spot diagnosis
• Be embarrassed to ask for explanations and definitions of unfamiliar things